Question 1

Processing Time

Accepted Answer

Most orders are processed and packed within 2 business days. If we're running behind, we'll let you know. Business days are Monday–Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Question 2

Estimated Delivery

Accepted Answer

Once your order ships, estimated delivery times are:
Standard shipping: 5–8 business days
Expedited shipping: 2–3 business days (available at checkout where offered)
These estimates are provided by the carrier and are not guaranteed. Delays can happen, especially during peak seasons or in areas affected by weather or other events. Currently we only ship within the United States.

Question 3

Carriers & Costs

Accepted Answer

We ship via USPS and/or UPS depending on order size and destination. You will receive a tracking number by email when your order ships. Shipping costs are included in the cost of the boxes.

Question 4

Shipping Address Accuracy

Accepted Answer

Please double-check your shipping address before completing your order. Be Encouraged is not responsible for packages delivered to an incorrect address provided at checkout. If you realize there's an error, contact us immediately at hello@beencouraged.us. We'll do what we can if the order hasn't shipped yet.

Question 5

Lost or Damaged Packages

Accepted Answer

If your package is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with you to make it right. See our Refund & Return Policy for details.

Question 6

Something Special

Accepted Answer

We know timing matters. If you're working with a specific date in mind (a surgery, a milestone, a hard anniversary), please reach out before ordering so we can give you an honest shipping estimate. Our goal is to make that connection with you.

Question 7

Shipping Policy